RETURNS - 
We hope that you love our products as much as we do. However, if you are not completely satisfied and would like to request a refund or exchange, please read through our returns policy below.

Returning an item to the website that has been purchased on the website
• In order to speed up the refund please notify us by email prior to sending your return on info@thatslovelythat.com or telephone 01873 268 150 prior to dispatch 
• Refunds can be requested 14 days from the date of receiving your goods
• Unfortunately, several types of goods are exempt from being returned: sale items, perishable goods such as food, gift vouchers and for hygiene reasons- earrings 
• All items must be returned with a valid invoice and a completed returns form
• We do not offer a refund on the cost of postage
• Please return your order in its original condition and in sufficient packaging to withstand delivery to 52 Stryd Frogmore, Y-fenni, Sir Fynwy, NP7 5AR
• We recommend that you insure registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit.
• Please allow up to 5 working days for us to process your refund once we have received it
• Your account will be credited within 14 working days of us receiving your items
• If you have not received your refund within 14 working days feel free to contact us at info@thatslovelythat.com

Returning an item to our shop that has been purchased on the website
• You can return your items for free in-store within 14 days of receiving your order, providing you have proof of purchase that it was bought online i.e. original invoice
• We do not offer refunds in-store for purchases made with PayPal as it is an online payment method. However, we do offer a credit note or exchange for the value of your items
• Postage will not be refunded in-store,
• Unfortunately, several types of goods are exempt from being returned: sale items, perishable goods such as food, gift vouchers and for hygiene reasons- earrings

This does not affect your statutory rights. Valid from 20 December 2020