RETURNS -
We hope that you love our products as much as we do. However, if you are not completely satisfied and would like to request a refund or exchange, please read through our returns policy below.
Returning an item to the website that has been purchased on the website
• In order to speed up the refund please notify us by email prior to sending your return on info@thatslovelythat.com or telephone 01873 268 150 prior to dispatch
• Refunds can be requested 14 days from the date of receiving your goods
• Unfortunately, several types of goods are exempt from being returned: sale items, perishable goods such as food, gift vouchers and for hygiene reasons- earrings
• All items must be returned with a valid invoice and a completed returns form
• We do not offer a refund on the cost of postage
• Please return your order in its original condition and in sufficient packaging to withstand delivery to 52 Stryd Frogmore, Y-fenni, Sir Fynwy, NP7 5AR
• We recommend that you insure registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit.
• Please allow up to 5 working days for us to process your refund once we have received it
• Your account will be credited within 14 working days of us receiving your items
• If you have not received your refund within 14 working days feel free to contact us at info@thatslovelythat.com
Returning an item to our shop that has been purchased on the website
• You can return your items for free in-store within 14 days of receiving your order, providing you have proof of purchase that it was bought online i.e. original invoice
• We do not offer refunds in-store for purchases made with PayPal as it is an online payment method. However, we do offer a credit note or exchange for the value of your items
• Postage will not be refunded in-store,
• Several types of goods are exempt from being returned: sale items, perishable goods such as food, gift vouchers and for hygiene reasons- earrings
This does not affect your statutory rights. Valid from 22 June 2024
We hope that you love our products as much as we do. However, if you are not completely satisfied and would like to request a refund or exchange, please read through our returns policy below.
Returning an item to the website that has been purchased on the website
• In order to speed up the refund please notify us by email prior to sending your return on info@thatslovelythat.com or telephone 01873 268 150 prior to dispatch
• Refunds can be requested 14 days from the date of receiving your goods
• Unfortunately, several types of goods are exempt from being returned: sale items, perishable goods such as food, gift vouchers and for hygiene reasons- earrings
• All items must be returned with a valid invoice and a completed returns form
• We do not offer a refund on the cost of postage
• Please return your order in its original condition and in sufficient packaging to withstand delivery to 52 Stryd Frogmore, Y-fenni, Sir Fynwy, NP7 5AR
• We recommend that you insure registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit.
• Please allow up to 5 working days for us to process your refund once we have received it
• Your account will be credited within 14 working days of us receiving your items
• If you have not received your refund within 14 working days feel free to contact us at info@thatslovelythat.com
Returning an item to our shop that has been purchased on the website
• You can return your items for free in-store within 14 days of receiving your order, providing you have proof of purchase that it was bought online i.e. original invoice
• We do not offer refunds in-store for purchases made with PayPal as it is an online payment method. However, we do offer a credit note or exchange for the value of your items
• Postage will not be refunded in-store,
• Several types of goods are exempt from being returned: sale items, perishable goods such as food, gift vouchers and for hygiene reasons- earrings
This does not affect your statutory rights. Valid from 22 June 2024
